Foamite Mattress Limited Warranty
Thank you for selecting a Foamite mattress. We are committed to providing high-quality mattresses and foundations. Our mattresses are custom-made to fit each customer’s unique needs, crafted by hand with meticulous precision and care. This limited mattress warranty is provided to ensure your satisfaction. Please review the warranty terms below.
Warranty Coverage
This warranty protects against manufacturing defects in materials and workmanship when the product is used as intended. Specific issues covered include:
- Indentations and Sagging: If, within the first year of normal use, the mattress shows a visible indentation greater than 1.5 inches, unrelated to improper handling, this will be deemed a defect under warranty.
- Material Defects: Structural defects such as cracking or splitting of the foam material, resulting from regular use and proper handling, will be covered.
- Zipper Malfunctions: Any defect with the zipper on the mattress cover falls under this warranty. Foamite may repair or replace the cover at its discretion.
Note about “body impressions”: Small impressions from body weight on the surface are a natural occurrence as the mattress settles to conform to your shape. This is not considered a defect. Up to 1 inch (2.5 cm) of compression is expected.
Warranty Terms and Conditions
- Duration of Coverage: This warranty is valid for one (1) year from the purchase date. After this period, warranty claims will not be accepted.
- Repair Service: If a qualifying defect is identified, Foamite will repair the affected area rather than replace the mattress. Each mattress is eligible for only one repair under this warranty.
- Exclusions: The warranty does not cover:
1. General Wear and Tear.
2. Damages resulting from misuse, neglect, or improper care.
3. Issues caused by improper handling, excess moisture, liquid spills, pets, pests, or external conditions.
4. A change in your preferences.
5. New foam scent (we can provide guidance on airing out or let you air it out at our facility if you wish).
Note: If you require a mattress modification not covered under warranty, Foamite offers a unique “Rework” service. This service involves opening your mattress and replacing some of the old foam with new foam to achieve the desired comfort and support. It’s a more affordable alternative to purchasing a new mattress. For more details, please refer to our guide on Reworking Your Mattress.
Foundations are Key
- Repair or Replacement: Should a defect in craftsmanship or structure be confirmed, Foamite will repair or replace the product at no cost. However, any transportation fees to and from Foamite’s facility are the responsibility of the purchaser. The decision to repair or replace remains at Foamite’s discretion.
- Warranty Void Conditions: The warranty will be void if:
1. The mattress or foundation is burned, stained, or in unsanitary condition.
2. Unauthorized repairs have been attempted.
3. The product has not been used or maintained per manufacturer guidelines. - Care Recommendations: Using an absorbent mattress cover is recommended to protect your mattress. Failure to follow care and maintenance guidelines may result in voiding the warranty.
- Manufacturer Direct Support: As the original manufacturer, Foamite manages all warranty services. Any qualifying defect will be addressed to restore the mattress or foundation to its initial quality.
Warranty Claim Procedure
- Proof of Purchase: Proof of purchase, such as a sales or delivery receipt, is required for warranty claims. Be sure to keep this documentation for future reference.
- Claim Submission: To begin a warranty claim, contact Foamite customer service at [email protected] for instructions on the next steps.
Warranty Limitations
- Exclusion of Consequential Damages: This warranty does not cover any incidental or consequential damages related to the use or inability to use the mattress or foundation.
- Limited Warranty Period: The duration of implied warranties is limited to the warranty period and will not extend due to any repair or replacement.
- Non-Transferability: This warranty applies only to the original purchaser and for residential use; commercial or contract uses are not covered.
By purchasing a Foamite mattress or foundation, you acknowledge and accept these warranty terms. For further information or assistance, please contact our customer service team.